Do you have a question or concern about something in your neighbourhood, and you’re not sure who to call? We’ve assembled some common resources to make it easier to connect to with the appropriate department or agency.
District of Central Saanich staff contact list
If your request is an emergency, call 9-1-1.
Topic | Description | Agency | Contact Info |
Food Banks | Food Hamper: Mon, Wed, Fri 9AM - 12PM Produce Pick-Up: Tues & Thurs 9AM - 12PM | Saanich Peninsula Lions Food Bank | 1-250-655-0679 or email: fdbank@telus.net |
| Food Share Network | List of most food services in CRD | Capital Regional District (CRD) Food Access Resource Centre | Foodsharenetwork.com |
| Living Edge Market - Saanichton | Free groceries; Thursdays, 5:30-6:30PM | Saanichton Bible Fellowship, 7577 Wallace Drive | Saanichbaptist.org |
Emergency Shelters | -Year round shelters | BC Housing | 250-475-7550 |
Domestic Violence | Reporting and immediate intervention | Central Saanich Police
| Emergency: 911 |
Greater Victoria Police Victims Services | 250-995-7351 | ||
Support services - women | Victoria Women’s Transition House Society | ||
Support services - children | Ministry of Children and Families | 1 800 663-9122 (24/7) | |
Support services | VictimLink BC | Call or text 1.800.563.0808 | |
Support services - men | Men’s Therapy Centre | ||
Residential Tenancy Issues | Information | BC Government – Residential Tenancy Branch | 250-387-1602 |
Low Income Housing
| How to access subsidized or supportive housing
| BC Housing | 250-475-7550 |
Greater Victoria Housing Society | 250-384-3434 orinfo@greatervichousing.org | ||
Pacifica Housing | 250-385-2131 | ||
Cool Aid Society | 250-383-1977 |
Topic | Description | Agency | Contact Info |
Emergency Services | Bariatric Program, Nutrition Services, Convalescent Care, Eye Health Services, Home Health Monitoring, Diabetes Nurse, Physiotherapy & Occupational Therapy, Total Hip or Knee Replacement Surgery, and more. - Aboriginal Liaison Nurses and Indigenous Health Services | Saanich Peninsula Hospital | In an emergency, dial 9-1-1
2166 Mt. Newton X Road 250-544-7676 |
Youth Clinic on the Saanich Peninsula | -Mental and physical health services -Thursday nights 5:30-7:30 pm | Shoreline Medical | 250-656-4143 (press 4, press 5) Doxy.me/youthclinic |
Mental Health and Substance Use Services Available on the Saanich Peninsula | - Urgent short-term assessment and treatment, Addiction services, Case management services for clients experiencing both development disabilities and mental health concurrently, Supportive Recovery & Stabilization Beds for further recovery from substance use, services and supports for pregnant and/or parenting women, Psychiatric Emergency and Inpatient Psychiatry Units - located at Royal Jubilee Hospital, Detox and Stabilization Units, Sobering Assessment Centre, Early Psychosis Intervention Team. | Vancouver Island Health Authority | 1125 Pembroke, Victoria. Monday-Friday 8:30 am to 4:30 pm. 250-519-3485 |
COVID-19 | -Enforcement of health orders | Bylaw | 250-544-4244 |
COVID-19 | -COVID –19 & Vaccination Information | Island Health | 250-519-3406 Island Health: islandhealth.ca/ BC Government: |
Seniors Support Programs | Access to programs and services that address the social, health, activity, intellectual, and information needs of seniors and provide essential connections | Central Saanich Senior Citizens Association | 250-652-4611 |
Mount Newton Society | Centre: 250-652-3432 | ||
Silver Threads | 250-382-3151 | ||
Better at Home | 250-658-6407 | ||
Home & Community Care Program | 250-388-2273 |
Topic | Description | Agency | Contact Info |
Fire Regulations | Burning Inspections Permits | Fire Department | 250-544-4238 |
Lochside Trail | Damage, flooding, illegal camping, structures, vandalism, etc. | CRD Parks | (250) 478-3344 CRD Parks online reporting portal: crd.bc.ca/parks-recreation-culture |
Municipal Infrastructure | Drainage Systems/Flooding Parks/Tree hazards Sanitary Sewer Collection Water Supply Roads | Public Works | 250-544-4224
|
Environmental Spill | Accidental spill, leak, or illicit dumping of a substance | Emergency Management BC | 1.800.663.3456 If any spill enters the storm drain, ditch or goes onto a public road please contact us at 250-544-4224 |
Bylaw Enforcement | Parking, licencing, etc.
| Bylaw | 250-544-4237 or Bylaw enforcement requests can be made online at: centralsaanich.ca/bylaw |
Snow/Ice | Road conditions Safety concerns | Public Works | 250-544-4224 (After hours contact Central Saanich Police at 250-652-4441) |
Power lines | Safety concerns | BC Hydro | 1-888-769-3766 |
Topic | Description | Agency | Contact Info |
Agricultural Land Regulations | Permits | Provincial Agricultural Land Commission | 604-660-7000 |
Non-ALR lands | Permits | District of Central Saanich - Planning | 250-544-4209 |
Non-ALR lands | Zoning questions | ||
Non-ALR lands | Rezoning applications | ||
Local First Nations |
| Tsartlip First Nation | 250-652-3988 Toll Free: 1-800-681-2348 |
| Tsawout First Nation | 250- 652-9101 Toll Free: 1-888-652-9101 |
Topic | Description | Agency | Contact Info |
Animals/Wildlife | Deceased | CRD Animal Control | 250-478-0624 |
Animals/Wildlife | Lost (If animal is licensed call District of Central Saanich at 250-652-4444) | CRD Animal Control/ ROAM | CRD: 250-478-0624 |
Animals/Wildlife | Domestic Animal Issues | CRD Animal Control | 250-478-0624 After hours: 1-800-807-4077 |
Animals/Wildlife | Injured Wildlife | SPCA | 250-388-7722 |
Animals/Wildlife | Injured Marine Mammals | Department of Fisheries and Oceans | 250-363-3252 |
Animals/Wildlife | Cougar/Bear Sightings/Other Wildlife Issues | BC Conservation Officer | 1-800-663-9453 |
Animals/Wildlife | Immediate threat to public from an animal | Central Saanich Police | 911 |
Boats | Sewage or dumping from private vessel
| Department of Fisheries and Oceans | 1-604-607-4186 |
Boats | Oil or fuel leak Sinking boat Navigation hazard | Transport Canada/Coast Guard | 1-800-889-8852 |
Boats | Abandoned/neglected | Dead Boats Disposal Society | 250-383-2086 or email: reportdeadboat@gmail.com |
Mosquito Control
|
| Duka Environmental | 1-604-240-5025 |
Noxious Weeds/Invasive Species | Private property | Bylaw | 250-544-4237 or Bylaw enforcement requests can be made online at: centralsaanich.ca/bylaw |
Public property | Central Saanich Public Works | 250-544-4224 |
Topic | Description | Agency | Contact Info |
Bylaw Enforcement | Nuisance property activities Parking Noise Building standards Signs Business licencing | Bylaw | 250-544-4237 or Bylaw enforcement requests can be made online at: centralsaanich.ca/bylaw |
Fuel Tank Disposal | Removing home heating oil tanks (first contact fire department before removing) | Fire Department/Local Disposal Facility | 250-544-4238 |
Property damage | Lost/Found/Stolen
| Central Saanich Police Non-Emergency | 250-652-4441 |
| Vandalism Graffiti | Central Saanich Police Non-Emergency | 250-652-4441 In-progress? 9-1-1 |
| Littering | Public Works | 250-544-4224 |
Garbage, Recycling & Compost | Recycling | CRD or Recycling Council of BC Hotline | CRD: 250-360-3030 Hotline: 1-800-667-4321 Missed pick up: 250-385-4399 |
| Garbage collection | Private collection companies | The Municipality does not offer garbage collection services; please contact one of the local private garbage collection companies to arrange pick up. Please find list of private waste and recycling providers here: crd.bc.ca/service/waste-recycling/collection-services/residential-waste-collection |
| Garbage disposal | Hartland Landfill | 250-727-3331 |
| Compost | Private |
|
Trees | Private property | District of Central Saanich - Planning | 250-544-4209 |
Trees | Public property | District of Central Saanich – Public Works | 250-544-4224 |
Identifying underground utilities | Central Saanich residents have access to a free service that will tell you within three days if, and where, underground facilities are buried on your site. | BC One Call
| 1-800-474-6886 Emergency locate: 1-800-474-6886 |
Street lights |
| District of Central Saanich – Public Works | 250-544-4224 |
Topic | Description | Agency | Contact Info |
Municipal Election | Where/How to vote | District of Central Saanich | 250-544-4202 or csaanich.ca/election |
Provincial Election | Where/How to vote Election Signs | Elections BC | 1-800-661-8683 or elections.bc.ca/
|
Federal Election | Where/How to vote Election Signs | Elections Canada | 1-800-463-6868 or elections.ca/home.aspx
|
Topic | Description | Agency | Contact Info |
Driver Services | -Road test -Claims -Driver’s licensing -Registration -Insurance | ICBC | |
Bus | -Service -Schedules -Routes | BC Transit | |
-Bus shelter maintenance | Central Saanich Public Works | 250-544-4224 | |
Trails | -CRD bike maps | CRD | |
-Plans for future upgrades/work | District of Central Saanich |
Topic | Description | Agency | Contact Info |
Schools | Public | Saanich School District | 250-652-7300 or email inquiries@saanichschools.ca |
First Nations’ school board | Wsanec School Board | wsanecschoolboard.ca (250) 652-2313 | |
Childcare | Private | Child Care Resource & Referral |